Road bike insurance solutions

As of 1 January 2023 Marsh are no longer arranging insurance solutions for road bikes. If you have any questions or need to discuss your current policy, or a claim please request a callback.

Once your claim form is received by Echelon Claims Services (our claims handling service), a claim will be entered on our system and an assessment will be arranged within 48 business hours.

Should an assessment be required, Echelon will contact you within the 48 business hour period to authorise repairs in accordance with your specific instructions.

Please note that authority must be obtained from Echelon Claims Services before repairs can commence.

You can contact Echelon Claims Services here:

Toll Free: 1800 640 009

Work: 08 8235 6455

Fax: 08 8235 6450

Email: ecssa@echelonaustralia.com.au

Repair quotations can be obtained from a repairer of YOUR choice and submitted with your claim for consideration. Echelon reserves the right to independently assess repair quotations before authorisation has been issued.

Where deemed to be at fault or unable to provide details of the negligent party, you may be liable to contribute a policy excess for each claim submitted (not including report only claims). This will be advised at the time the claim is notified, assessed, or authorised. This excess is to be paid to the repairer when repairs are complete.

Should you not sustain any damages, or damages sustained are less than the applicable excess, but be liable for the damages sustained to a third party, we will require the policy excess to be forwarded to our office at your earliest possible convenience. 

There are a variety of excesses – as follows:

• A $650 basic excess, which is the first amount you have to pay. You may also have to pay an:
• Age excess – when the rider at the time of the incident is within the age group for the specified excess, but this excess does not apply when the incident is a result of fire, explosion, lightning, flood, theft or where your motorcycle is damaged while parked
• Inexperienced rider excess – this applies when the rider at the time of the incident has not held an Australian motorcycle licence for 3 or more years, but does not apply when the incident is a result of fire, explosion, flood, theft or where your motorcycle is damaged while parked.